Effective Date: April 15, 2026 · M.E.R.C.Y INT LLC
M.E.R.C.Y INT LLC is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or book our services.
1. Information We Collect
When you use our website or book a ride, we may collect the following information:
- Contact information: name, phone number, and email address.
- Trip information: pickup and dropoff locations, date and time, number of passengers, and service type.
- Payment information: payment method selection (we do not store full credit card numbers on our servers).
- Communications: messages or requests you send to us by phone, email, or through this website.
- Usage data: basic technical data about your visit (browser type, pages visited) collected through standard web logging. We do not use tracking cookies for advertising.
2. How We Use Your Information
We use the information you provide to:
- Process and confirm your booking requests.
- Assign and coordinate your driver and, where applicable, your caregiver companion.
- Contact you about your booking or service.
- Maintain accurate records of services rendered and payments received.
- Respond to disputes or chargebacks with supporting documentation.
- Comply with applicable Alabama transportation regulations.
3. Trip Confidentiality
Your trip details are treated as confidential. We do not share your destination, travel schedule, or personal information with third parties except as required to fulfill your service or comply with legal obligations.
4. Data Sharing
We do not sell your personal information. We may share limited information only with:
- Our drivers and staff as necessary to complete your booking.
- Payment processors for transaction processing.
- Regulatory or law enforcement agencies when required by law.
5. SMS / Text Message Communications
By providing your mobile phone number and completing a booking on mercyserv.com, you consent to receive SMS text messages from M.E.R.C.Y INT LLC, including:
- Booking confirmation messages
- Driver assignment and trip status updates
- Trip reminders (24-hour and 2-hour advance notices)
- Operational communications related to your booked trip
Message frequency varies based on your booking activity. You will typically receive 2–5 messages per trip.
Message and data rates may apply depending on your mobile carrier and plan.
We do not sell or share your mobile phone number with third parties for marketing purposes. Your number is used solely to send service-related communications about your bookings with M.E.R.C.Y INT LLC.
To opt out of SMS messages at any time, reply STOP to any message you receive from us. To request assistance, reply HELP or contact us at 205-336-3802 or info@mercyserv.com.
6. Data Security
We take reasonable steps to protect your information from unauthorized access. Our booking system uses industry-standard security practices. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain booking and payment records as required for business and regulatory purposes. You may request deletion of your personal data by contacting us directly, subject to any legal retention requirements.
8. Your Rights
You may contact us at any time to review, correct, or request deletion of personal information we hold about you. We will respond to such requests within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date.
10. Contact
For privacy-related questions, contact us at:
M.E.R.C.Y INT LLC · 212 W Troy Street Suite B · Dothan, Alabama 36303
Phone: 205-336-3802 · Email: info@mercyserv.com